By phone
Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.
Our holiday homes are accessible according to the rules laid down by the government.
Currently this is the rule "your household + 1 person". To ensure that our FAQs are up to date, please check https://www.info-coronavirus.be at any time.
These measures apply until 7 May 2021.
From 8 May 2021 until 31 May 2021 included, the applicable measure is "your household + 2 persons"
These measures allow you to stay in an Ardennes-étape holiday home without any restrictions and to book a stay on the date of your choice.
If you have chosen a holiday home with a wellness area and/or a swimming pool:
- If it is private (only your group has access to the space): no problem, you can use the space to the full.
- If it is shared: please contact Ardennes-étape to inform about possible restrictions.
If you live outside Belgium, please check the official websites of your country of residence.
Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.
Our agents are available from Monday to Friday from 9 AM to 5 PM.