Our website uses cookies. By continuing to use this website, you consent to our cookie policy.
Our holiday homes remain open - Update 15/04 - Check out our FAQs
  • EN

How can we help you?

What are the current measures for stays up to 31 May 2021?

The rule "household + 1 person" is applicable until 7 May 2021. 

The rule "household + 2 persons" is applicable from 8 May till 31 May included. 

During this period, you can stay in the Ardennes while respecting these rules. 

In concrete terms:  

- You have booked a stay before 31 May ? Please consult your customer area. The general conditions will be explained there. If the measures have consequences for your stay, you will be informed as soon as possible. 

- Would you like to book a holiday before 31 May ? If you respect the applicable rule at the time of your stay, no problem. We will be happy to welcome you in the Ardennes.  

Do you have a stay after June 1?  

Cancellations will be handled according to article 7.2 of our general conditions. 

Force majeure " covid-19 " cannot be invoked for stays with a starting date after 1 June 2021. We will inform you as soon as possible if your stay is affected. 

You are not a Belgian citizen? 

The Belgian measures apply to your stay. If additional measures apply according to the regulations in your country (for example: prohibition on crossing the border for non-essential travel), you must also observe the regulations of your country of residence. 

Haven't found an answer to your question? Please contact us.

By phone

Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.

Live Chat

Our agents are available from Monday to Friday from 9 AM to 5 PM.