By phone
Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.
The rule "household + 1 person" is applicable until 7 May 2021.
The rule "household + 2 persons" is applicable from 8 May till 31 May included.
During this period, you can stay in the Ardennes while respecting these rules.
In concrete terms:
- You have booked a stay before 31 May ? Please consult your customer area. The general conditions will be explained there. If the measures have consequences for your stay, you will be informed as soon as possible.
- Would you like to book a holiday before 31 May ? If you respect the applicable rule at the time of your stay, no problem. We will be happy to welcome you in the Ardennes.
Do you have a stay after June 1?
Cancellations will be handled according to article 7.2 of our general conditions.
Force majeure " covid-19 " cannot be invoked for stays with a starting date after 1 June 2021. We will inform you as soon as possible if your stay is affected.
You are not a Belgian citizen?
The Belgian measures apply to your stay. If additional measures apply according to the regulations in your country (for example: prohibition on crossing the border for non-essential travel), you must also observe the regulations of your country of residence.
Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.
Our agents are available from Monday to Friday from 9 AM to 5 PM.