What is a force majeure caused by covid-19?

Force majeure caused by covid-19 only applies in the following cases if the situation was not known at the time of booking and/or confirmation of the booking by the renter:

• The closure of the holiday home by the authorities
• The closing of national or local borders that legally prevent access to the rented holiday home
• A firm and formal ban on travelling to the place of your stay. A "strongly discouraged" trip is not force majeure!
• Any mandatory (and not strongly recommended) step that de facto prevents the stay: a quarantine imposed by a new governmental decision at the border crossing between the renter’s home and the stay in the holiday house, for a stay exceeding the tolerance period (if your stay lasts 2 nights and the tolerance period is 48 hours, your stay is not covered by force majeure) or a mandatory covid19 test on arrival or return.
• Mandatory quarantine in case of illness is not covered by force majeure. We recommend that you take a cancellation insurance at the time of your booking to cover this.
• A legally imposed limitation on the number of people allowed in a holiday home which makes it impossible to keep the reservation.

There are no more restrictions preventing stays in holiday homes from 27 June 2021.

Ardennes-étape will analyse on a case-by-case basis the measures taken by the governments of other countries if this has consequences. 

All other measures such as security gestures, recommendations concerning the limitation of physical contact or the obligation to wear a mask shall not be considered as cases of force majeure.

In case of force majeure, the renter will receive a voucher for the value of his stay valid for three years from the date of issue.