Our website uses cookies. By continuing to use this website, you consent to our cookie policy.
  • EN

Search for information in our FAQs

I received a voucher. What about the deposit already paid to Ardennes-Etape?

If your deposit has already been paid to Ardennes-Etape, it will be refunded to your bank account as soon as possible.

For a smooth transaction, we kindly ask you to verify your IBAN account and the BIC code via your Ardennes-Etape customer account. 
To do this, simply log into your customer account and go to the "My details" section. You must enter or verify your bank account in the “IBAN” box, as well as your “BIC” code. This BIC code can be found on the back of your bank card or an account statement from your bank. Once you have added or modified your banking details, you can click on "Modify my data". Your banking details will be saved.

Haven't found an answer to your question? Please contact us.

Exceptional closure : monday 01 november

But no worries, we will reply to your message as quickly as possible.

By phone

Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.

Live Chat

Our agents are available from Monday to Friday from 9 AM to 5 PM.