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Our holiday homes remain open - Update 23/06 - Check out our FAQs
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How can I send my bank details to Ardennes-Etape?

We kindly ask you to verify your IBAN account number and BIC code directly on your Ardennes-Etape customer account. 
To do this, simply log into your account and go to the "My details" section. You must enter or verify your bank account in the “IBAN” box, as well as your “BIC” code. You can find the BIC code on the back of your bank card or an account statement from your bank. Once you have added or modified your banking details, you can click on "Modify my data". Your banking details will be saved. If your deposit has been paid to Ardennes-Etape, we will refund it as soon as possible.

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Exceptional closure : sunday 15 august

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By phone

Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.

Live Chat

Our agents are available from Monday to Friday from 9 AM to 5 PM.