By phone
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
We request that you verify your IBAN account number and the BIC code directly via your Ardennes-Etape Customer Space.
To complete or amend your banking information, go to the “My profile” section of your Customer Space. Ensure you provide us with the IBAN of your bank account and your BIC code. The latter can be found on the back of your bank card or on a bank statement. Finally, click “Save” at the bottom of the page. Your information will then be updated.
Exceptional closure : wednesday 01 may thursday 09 may
But no worries, we will reply to your message as quickly as possible.
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Our agents are available from Monday to Friday from 9 AM to 5 PM.