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Our holiday homes remain open - Update 12/05 -
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How can we help you?
I have a question about a booked stay or the voucher I received.
Looking for a stay
Manage my booking.
The price and / or payment
How to use your voucher?
What restrictions apply to our holiday homes?
Can I cancel my stay and get my deposit back due to force majeure?
I received a voucher. What about the deposit already paid to Ardennes-Etape?
I have not received a response from Ardennes-Etape.
How can I send my bank details to Ardennes-Etape?
Can I have some more time to pay the balance of my stay?
What are the rules for staying in an Ardennes-étape holiday home?
Definition of a voucher
I can't use my voucher when making a new booking.
What is a force majeure caused by covid-19?