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COVID-19
COVID-19
I have a question about a booked stay or the voucher I received.
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Manage my booking.
The price and / or payment
COVID-19
What restrictions apply to our holiday homes?
What are the rules for staying in an Ardennes-étape holiday home?
Do I need a vaccination, recovery or test certificate to stay in an Ardennes-étape holiday house?
I have not received a response from Ardennes-étape.
Definition of a voucher
I haven't received my credit voucher.
How to use your voucher?
I can't use my voucher when making a new booking.
The value of my credit voucher is lower/higher that the total price of my new booking.
I received a voucher. What about the deposit already paid to Ardennes-Etape?
Can I combine a Discount Code or a Gift Voucher with a credit voucher?
How can I send my bank details to Ardennes-Etape?
What is a force majeure caused by covid-19?
Can I cancel my stay and get my deposit back due to force majeure?
Can I have some more time to pay the balance of my stay?
