• Looking for a stay
• Manage my booking.
• The price and / or payment
• COVID-19

Standard payment: prices, deadlines and payment methods.

My question concerns the price or payment of a stay.

• Where can I find the total price of a stay, including costs and charges?
• What are the payment terms?
• What payment methods are accepted at Ardennes-Etape?
• Why is my invoice price different than the price mentioned on the website?
• What is the difference between fixed charges and those that vary according to consumption?
• What is the deposit for and how do I get it back?
• What are the administrative fees for?
• What do cancellation insurance cover during an Ardennes-Etape stay?
• What are the cancellation fees?
• I have a problem paying online, what should I do?

Specific payment: promotional code, gift certificate, voucher.

My question concerns discount codes, gift vouchers or credit vouchers.

• What is the difference between a discount code and a gift certificate?
• I received a voucher for the COVID-19 crisis: how can I use it?
• How can I get a discount on an Ardennes-Etape stay?
• I would like an Ardennes-Etape gift voucher: what should I do?
• How do I use my Ardennes-étape gift voucher?