Search for information in our FAQs

Why should I create an Ardennes-étape customer account?

Creating an Ardennes-étape customer account enables you to: 

  • Book stays;
  • Manage every aspect of your upcoming holidays;
  • Consult your previous holidays;
  • Access your Activity Pass;
  • Access your Gift Vouchers and given them;
  • Receive our newsletters, with tips, holiday inspiration, our news and promotions.

How can you create a customer account?

  1. Visit our site: ardenne-étape.be
  2. Click on “Log in” at the top right of the screen.
  3. Enter the e-mail address that you would like to use and create a password.

You can also create your customer account when making your booking, from the description of the holiday house selected.

Tip:
You can choose your password or generate one automatically via our site."

More information on our data privacy policy.

Create my Ardennes-Etape customer account

Haven't found an answer to your question? Please contact us.

Exceptional closure : wednesday 25 december wednesday 01 january

But no worries, we will reply to your message as quickly as possible.

By phone

From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM

Live Chat

Our agents are available from Monday to Friday from 9 AM to 5 PM.