By phone
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Are you someone who prefers prevention rather than cure? For peace of mind when travelling, take out cancellation insurance.
The cancellation insurance that Ardennes-étape offers you with Europ Assistance and Link-Gennen & Schmatz S.A. is unique on the market:
For complete and detailed information, please refer to the general terms and conditions of our insurance cancellation policy.
To send us your cancellation request, please fill in this contact form. Under "My question concerns", select "My booking" and then "I want to cancel/postpone my booking". Please give details of your request and, above all, make sure you attach all your supporting documents. We will then get back to you swiftly with a decision from our insurer and a possible refund of your stay.
Exceptional closure : wednesday 25 december wednesday 01 january
But no worries, we will reply to your message as quickly as possible.
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Our agents are available from Monday to Friday from 9 AM to 5 PM.