By phone
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Information concerning arrivals and departures can before found in the description of each holiday house. Arrivals are generally scheduled between 4 p.m. and 6 p.m.; departures at 10 a.m. and 8 p.m. on Sundays.
You will find the arrival and departure times specific to your holiday home in your Customer Space under the booking concerned as well as in your holiday documents.
View the arrival and departure times for my holiday home
Arrival times
Departure times
Departures usually take place at 10 a.m., except on Sundays when you can enjoy your holiday home until 8 p.m.!
Unless otherwise stated, the departure time mentioned in the holiday documents and in your Customer Space must be respected and confirmed, on-site, with your contact person for you to be able to return the keys to him/her on time.
Following payment of your balance, find the arrival and departure times for your holiday, the precise address of your holiday home and the details of your contact person in your Customer Space.
Exceptional closure : monday 21 july
However, our team is available to assist you from 2:30 PM to 5:00 PM.
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Our local expert in Stavelot will be happy to assist you from Monday to Friday, between 9 AM and 5 PM.