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What should I do in the event of a problem during my stay in the Ardennes?

If you have any concerns or questions during your stay, call the owner to find a quick solution.

If you have any problems or questions during your stay, call the owner or your contact person, who are the most likely to offer a quick solution. 

If an inconvenience cannot be resolved during your stay, you can submit a complaint within 48 hours of your return. This request must include factual elements, such as photos, context, details. 

I would like to file a complaint

Haven't found an answer to your question? Please contact us.

Exceptional closure : monday 21 july


However, our team is available to assist you from 2:30 PM to 5:00 PM.

By phone

From Monday to Thursday:
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On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM

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Our local expert in Stavelot will be happy to assist you from Monday to Friday, between 9 AM and 5 PM.