General terms and conditions of sale are not a hundred per cent clear to you?
Below you find nan abstract of all essential information on these terms and conditions.

Please pay ATTENTION: this document is provided merely to facilitate comprehension of the legal document and in no way intended to replace the legal document.

• Art. 1. Identification and scope of application of the general conditions for availability

  Ardennes-étape is a trade mark registered by ASTERIA sprl, whose registered offices are at Avenue Constant Grandprez 29, 4970 Stavelot, Belgium. Its activities are recognized by the Institut Professionnel des agents immobiliers (IPI) under number 502682.
  In order to rent a holiday home from Ardennes-étape, the client should read and accept the general terms and conditions of sale. They determine the conditions under which he can make a booking with Ardennes-étape. Strict compliance is obliged.

• Art. 2. Purpose and acceptance of the general conditions on line

  What does Ardennes-étape do?
  Ardennes-étape promotes and offers accommodation to let, on behalf of its owner, without itself making any use of the property. It handles the management of reservations and receives payment amounting to the full price of the stay.

• Art. 3. Information from Ardennes-étape

  In the general terms and conditions of sale you will find a description of every phase of the sales process.
  During the booking procedure, the client can return to an earlier stage of the process in order to make the necessary adjustments. Once the booking is confirmed (and the general terms and conditions of sale are accepted) he can consult all information affiliated with his reservation. It is, however, no longer possible to make any adjustments to the information provided.

  If the amount of the booking is equal to or greater than € 650, a cancellation insurance is obliged. The client has the chance to subscribe for an indemnity insurance covering unintentional damage. This latter insurance is optional.

  Having finalised the reservation, the client will receive via mail and in his personal space “My Ardennes-étape” all information affiliated with his booking (address, home owner contact information, etc.). All additional information is available from our Contact Centre.

  Treatment of personal information is determined in the privacy policy. Ardennes-étape will never sell, distribute or lease one’s personal information to a third party. We provide personal information only to the holiday home owner of the house in which the client is going to stay or the manager in charge of the house to facilitate the correct course of the stay.

• Art. 4. Information from the client

  During the reservation procedure, Ardennes-étape enquires the client a detailed description of his group. It is important to pay attention to the accuracy of the information provided.

• Art. 5. Conclusion of the letting contract

  Concluding the reservation, clicking “I have read and fully agree with the general terms and conditions of sale and confirm my reservation” means agreeing to a binding letting contract with Ardennes-étape.

  Some lodging facilities are subject to particular terms and conditions of sale. If this is the case, these conditions are explicitly and unmistakably listed on the data sheet of the holiday home in question and one is reminded of these adjusted conditions during the booking procedure. In this case, the reservation information is submitted to the home owner and confirmed on his or her approval. In all other cases, the chosen holiday home is reserved for the client from the moment he confirms the booking.

• Art. 6. Price

  The total price of the stay in one of the holiday homes is clearly stated in the course of the reservation procedure. The customer makes certain that he is well informed on possible extra charges being taken into account after the vacation.

• Art. 7. Obligations of the client

  The client pays 30 per cent of the total amount within five days after the reservation. At the latest eight weeks before the start of his vacation, he pays the remaining part.

  The client will not have access to the facilities if he:

  • did not pay 100 per cent of the invoice for the reservation;
  • does not pay the deposit.
    After deducting the charges and the additional fees, the deposit is reimbursed on the last day of the vacation or within fifteen days after the vacation via bank transfer.
  • does not respect the maximum capacity of the facilities;
  • does not respect the specific conditions established on finalising the agreement (group composition, pet animals allowed or not,…)

  
  

  7.2 Client responsibility

  The client commits to make use of the accommodation in a reasonable and appropriate manner. He is legally liable and fully responsible for the conduct of possible guests and pet animals under his care.

  The client is required to return the accommodation and its contents in a perfect state of order and cleanliness. The client is responsible to sort his waste. If the client does not act accordingly, additional charges might be deducted from the deposit before reimbursement.

  Damage, complaints or non-conformity: consult subsection 7.2.2 for all information.

  The client is reminded that in general, he is legally and exclusively responsible for his actions, those of possible guests and pet animals under his care.
  Ardennes-étape may not in any event be held liable for any damage to his person, his goods, his animals, his visitors and those accompanying him during the period of the stay.

  In case of non-conformity of the holiday house compared to the description:

  The client should within 24 hours file a complaint with the holiday home owner or with the manager in charge. He must do the same in writing.
  If the decision to file a complaint is made after the vacation, the client has one week to send the complaint by registered mail to Ardennes-étape. Ardennes-étape cannot be held responsible for the non-conformity of the holiday house. Ardennes-étape will serve as mediator between the two parties and will do everything in its power to come to a satisfactory solution within four months.
  After this period, Ardennes-étape will be discharged from its role as mediator. The owner and the client shall be required to resolve their differences via legal roads.

  The client shall ask the owner or the manager in charge to give him the Guide Ardennes-Pass, should this not have been given to him on the day of his arrival. Absence of this guide does not imply any compensation from Ardennes-étape.

  Precise moments of arrival and departure are listed on the holiday ticket and in the FAQ. If for some reason, the client is not able to be present as scheduled, he should contact the owner or the administrator in charge in order to make the necessary arrangements.

  The client must bring his own sheets, pillow covers, bedcovers, kitchen towels and cloths if these are not provided in the holiday home. Incorrect use of the bed linen will result in extra cleaning charges, deducted from the deposit after the stay.

  All vehicles should be parked in the appropriate space. Installation of any kind of temporary housing, like mobile homes or caravans, is not permitted.

  Exceeding the maximum capacity of a holiday home is out of the question. This imperative is listed in the Belgian fire safety legislation.

  Bringing more pet animals than allowed into the holiday house is strictly porhibited.

• Art. 8. Obligations of Ardennes-étape

  Ardennes-étape guarantees the goods’ conformity to the description, except for the noise level, photographs, 3D floor-plans and tourist information, which are both merely provided as an indication.

• Art. 9. Termination by Ardennes-étape

  If Ardennes-étape terminates the contract before the start of the vacation, for reasons the client is not responsible for, the client will be offered the choice between a holiday package of value equal to or greater than the original purchase, or the complete reimbursement of all payments fulfilled by the client.

  Ardennes-étape reserves the right to terminate the contract, without prior notice or without any obligation to reimbursement if the client does not respect the payment modalities or during the stay if the client does not comply with the general terms and conditions. The client will be charged the cancellation fees (see Art. 10).

• Art. 10. Termination by the client

  The client can cancel his reservation at any moment. He will be charged for the damage suffered by Ardennes-étape. Compensation charges will be higher as the cancellation occurs closer to the start of the vacation.

• Art. 11. Changes to an essential aspect of the contract before the date of the start of the stay

  If an essential aspect of the contract is lacking or altered, Ardennes-étape shall warn the client as fast as possible and offer the client alternative accommodation of equivalent or higher value. The client has three days to accept or refuse this offer. In case of refusal, Ardennes-étape will reimburse the total amount paid by the client and the client can demand compensation limited to one time the total amount of the booked vacation.

• Art. 12. Changes to an essential element during the stay

  If during the stay it appears that one or more essential elements of the letting contract can no longer be performed, Ardennes-étape shall within 48 hours (2 working days) make an alternative offer equivalent to the initial agreement. If the alternative offered is of lower value, Ardennes-étape will reimburse the price difference to the client at the earliest opportunity.

  Should the client take the initiative of refusing this offer or if Ardennes-étape is not in a position to make an alternative offer, the contract will automatically become void and Ardennes-étape will reimburse a part of the total price of the stay to the client amounting to the number of days remaining until the end of the stay. The client may, where applicable, demand an indemnity for the total non-execution of the agreement. This indemnity is limited to the total price of the stay and assessed on the basis of the damages incurred by the client and justified by documents in writing.

  However, the client may not claim reimbursement or any indemnity if the partial or total non-execution of the vacation is the result of force majeure or in the event of early departure by the client.

• Art. 13. Miscellaneous

  These general terms and conditions have been drafted in accordance with Belgian law. In case of legal dispute, the arrondissement court in Verviers is authorised.