Search for information in our FAQs

Why is my invoice price different than the price mentioned on the website?

Your invoice states the amount you have to pay to Ardennes-étape for your stay. Our website shows the total price of the stay. Your invoice separately specifies the costs you have to pay before your stay (usually also the deposit) and the costs you have to pay after your stay (deductible from the deposit), as well as, if applicable, the options to be paid on site. Our website shows the total amount, including the costs to be paid after the stay, but excluding the deposit (since it is refunded after the stay). 

Haven't found an answer to your question? Please contact us.

Exceptional closure : wednesday 01 january

But no worries, we will reply to your message as quickly as possible.

By phone

From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM

Live Chat

Our agents are available from Monday to Friday from 9 AM to 5 PM.