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I have a problem paying online, what should I do?

If you have a problem when paying, contact us or pay by bank transfer.

If you have a problem paying online, contact Ardennes-Etape

Let us know: 

  • The error message you are getting 
  • the stage in which this message appeared. 

Our advice 

  1. In some cases, you will need to validate the transaction using a card reader, a digipass or another system specific to your bank.  
  2. Check that the amount to be paid is within the limit of your bank card. 
  3. Payment by bank transfer can be a good solution in case of a blocked card.

Haven't found an answer to your question? Please contact us.

Exceptional closure : sunday 15 august

But no worries, we will reply to your message as quickly as possible.

By phone

Available from Monday to Thursday from 9 AM to 5 PM, on Friday from 9 AM to 7 PM, and during weekends from 10 AM to 4 PM. Average waiting time: 10 minutes.

Live Chat

Our agents are available from Monday to Friday from 9 AM to 5 PM.