By phone
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
You can clearly see the total price of a stay by looking on our site. Everything is included: the rental price, charges, etc. If there are options that are not included in the price, they are listed under the total price.
Your payment can consist of three elements:
- The amount you have to pay Ardennes-étape for your stay
- The costs to be paid after your stay, and which will be deducted from the rental guarantee if the balance is sufficient.
- Options to be paid on site: these are not part of the stay and must be paid on site and cannot be deducted from the rental guarantee.
You can clearly see the total price of a stay for the chosen dates in the description of each of our holiday homes on our site. You will find the amount of your rental on your invoice, along with any options you have selected (e.g. dog, rental of bed linen, cancellation insurance) and, if applicable, the fixed costs.
You may have to pay the costs in cash and directly to the owner on site. In this case, this information will be stated in the “to be paid on site” column of your invoice.
Good to know
The estimate of charges that vary according to consumption, which you can see in the details of the price of a stay during the booking process, is based on the consumption of holidaymakers who have stayed in the same place during the same period. Therefore, it is a quite realistic estimate to allow you to plan your budget.
Exceptional closure : wednesday 25 december wednesday 01 january
But no worries, we will reply to your message as quickly as possible.
From Monday to Thursday:
9 AM – 5 PM
On Friday: 9 AM – 7 PM
On Saturday: 10 AM – 4 PM
On Sunday: 10 AM – 1 PM
Our agents are available from Monday to Friday from 9 AM to 5 PM.